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Help Center - Dokaan Store

How can we help?

Find answers to your questions or get in touch with our support team

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Frequently Asked Questions

How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days. Free delivery on orders over Rs 5,000.

What payment methods do you accept?

We accept Cash on Delivery (COD), Easypaisa, JazzCash, and Bank Transfer. All payments are secure and processed through trusted gateways.

How can I track my order?

You can track your order using the tracking link sent to your email or by visiting our Track Order page with your order number.

What is your return policy?

We offer a 7-day return policy. Items must be unused and in original packaging. Contact our support team to initiate a return.

How do I change or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support immediately for assistance.

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